About Us | News | Solutions | Frameworks | Partners | Support

    News:  Press Releases | In the News | Events | Awards | Newsletters | White Papers | Press Kit | Press Contacts

Independent Market Survey scores WBT highest in 15 criteria for “10,000 employee” category of LMSs

Dublin, Ireland - March 8th, 2005 - WBT Systems, a global leader in enterprise e-learning solutions, today announces the findings of the latest Bersin & Associates report “LMS Customer Satisfaction 2005: An Industry Analysis of the Customer Experience” The 90-plus page study analyzes input from 660 system administrators, training managers, and executives on 24 satisfaction criteria across 16 different LMS offerings.

The results of the four month survey have placed WBT as the clear leader in the mid-market category (for organizations up to 10,000 employees). The Study also notes that WBT is showing momentum into the enterprise category.

According to the Study “WBT Systems scored highest in many categories: overall satisfaction, quality of implementation, quality of implementation services, ease of ownership, quality of content integration, and quality of HR integration. WBT is a sophisticated and seasoned European company which is now expanding rapidly in the US market. They have a large customer base of European clients and have a very mature product with an industry leading content management system. WBT was rated the leader in many categories and we expect WBT to start to show a significant presence in Mid-market and Enterprise segments in the next year”.

Customer Satisfaction Leader or Co-Leader The study identified WBT Systems as the LMS Customer Satisfaction Leader in the mid-market category for the following 15 measures:

• Overall Satisfaction with LMS Solution
• Quality of Overall Customer Service
• Business Partnership (understands our business, responds to input on product direction)
• Total Installation (was installed on time, on budget, ease of installation)
• Total Customer Service (timeliness, quality and technical support)
• Ease of Use: Learners
• Quality of Content Integration
• Quality of HR/ERP Integration
• Quality of Technical Support
• Quality of Implementation Services
• Timely Response to Enhancement Requests
• Vendor Understands my Business and Training Needs
• Vendor Enables Input on Product Direction
• Vendor has Long-Term Viability
• Quality of Assessment Tools

WBT Systems was identified as the LMS Customer Satisfaction co-leader in the mid-market category for six measures:

• Solution Value (meets business needs and improves productivity)
• Customer Loyalty (least likely to switch)
• Ease of Ownership (ease of installation, customization and upgrade)*
• Ease of Use (learners and administrators)*
• Ease of Customization*
• Ease of Upgrade

When vendors’ results are within 5% they are identified as co-leaders. For measures indicated by and asterix (*) WBT Systems was the highest scoring vendor.

WBT was also found to outperform its peers in a further four measures:

• Ease of Use (administrators)
• Solution meets Business Needs
• Solution Increases Productivity
• Quality of Content Development Tools

Commenting on the Study, Declan Kelly, CEO WBT Systems noted “We are absolutely delighted with the ratings, particularly our leadership in all customer service satisfaction measures. While WBT has many satisfied customers in the global enterprise market, we are pleased to see that we are the leader in the growing mid-market segment. It validates our decision to focus on delivering rapidly to mid-sized organizations and on departmental needs within the larger enterprise with the ability to scale later as needed. It is also testament to our unique QuickValue Methodology which ensures projects are consistently delivered on time and within budget and our leveraged investment model which allows customers to lower risk while seeing more immediate return on their investment.”

The LMS Study was completely funded by Bersin & Associates. Information in the study is based solely on Bersin & Associates’ analysis of results; no information included in the study was provided by vendors.

About WBT Systems

WBT Systems is one of the leading providers of intelligent learning solutions across the globe. Its solutions help organizations to address the business issues that are imperative to success in an increasingly competitive world. Best of breed solutions include mitigating risk and reducing costs by implementing advanced, robust compliance tracking solutions and driving top-line performance through enabling sales and customer services channels. WBT's implementation experience spans a variety of industries, including financial services, healthcare, government, and pharmaceuticals in blue-chip companies such as ABB, AHIMA, Alexander Forbes, Basler Insurance, Belgacom, Clinphone, Credit Suisse, Danish Confederation of Trade Unions, Diageo, Dow Chemical, Eurocontrol, Husqvarna, Innovatia, Liberty Group, Ryanair, Smith & Nephew, Valero, Volvo CE and World Bank. WBT Systems is recognised as a leader in both the e-Learning Suite and LMS Magic Quadrant Reports by the Gartner Group. Established in 1995, WBT Systems is headquartered in Dublin, Ireland with offices in the US, Canada, UK, Germany and the Netherlands. For more information, see www.wbtsystems.com.

 Press Release Index