Support

WBT Systems is committed to providing excellent service to ensure customer success in using and implementing our solutions. Support can be included as part of the TopClass license agreement and offers assistance to your technical staff in supporting and maintaining your existing TopClass implementation.

Our annual support fee includes product troubleshooting and timely access to any patches, as well as access to upgrade releases, product documentation, and online support resources.

Support for existing TopClass customers and partners

This section is for existing WBT customers and partners that have implemented TopClass require product support. If you do not have a username and password, or have forgotten your password, then please contact your WBT Partner or Account Representative.

Product Downloads

If you would like to download TopClass or any TopClass modules please log into our Download Installers Section

Log a Support Ticket

If you would like product support please log a support ticket and include the following information:

• Your name and email address
• Product name and version
• Database type and version
• Brief summary of problem
• Detail of problem (steps to reproduce, with screenshots)
• Severity of problem, one of – blocker, critical, major, normal, minor, trivial
• Can you reproduce the bug, one of yes – always, yes-sometimes, no.
• Copy of the TopClass/CNR/TCC About Pages
• Log file: TopClass, competencies, C&R, IIS message logs
• Properties file: Competencies/CNR properties files
• Upgrading: If upgrading, please attach all upgrade logs
• Is TopClass and the Database on the same machine?
• If the problem is within a certain module in TopClass (NETg, Reports, AICC etc.) turn on the relevant trace levels in TopClass, reproduce the error and send the log files.